Frequently Asked Questions

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet.

Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Plan brand pet foods are formulated to meet the needs of healthy pets during various life stages. 

Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. 

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag.

Pets are considered senior pets at the age of 7 in cats and small and medium breed dogs and the age of 5 for large breed dogs.

All our products have a 100% Money Back Guarantee so you can try the new product with confidence that if you are not satisfied with the food, we will give you your money back.

Remember you should transition your pet on to the new food by gradually introducing the food over 5-10 days.

With most of our products, mixing wet with dry of the same product is fine.

While it is natural for some breeds to shed more hair in summer, it could well be a sign of a skin condition.

Hill's Prescription Diet Derm Complete is not available for cats. If your cat has a skin condition, ask your vet about our Prescription Diet d/d and z/d range.

Yes, Prescription Diet Derm Complete is available in a mini kibble to suit the smaller mouths of mini dogs.

We do not recommend that you feed Prescription Diet Derm Complete, Derm Defense, z/d or d/d to puppies. Speak to your vet about options for puppies.

Hot spots are areas of localised pyoderma (bacterial skin infection) that are inflamed, full of puss and intensely itchy.

It depends on the skin condition. 

Pets are considered senior pets at the age of 7 in cats and small and medium breed dogs and the age of 5 for large breed dogs.

Pets' nutritional needs do change as they reach their senior years,

Age related changes in cats and dogs start small. Here are few key signs to look out for:

Kidney disease is a prevalent, serious disease that requires a blood test to be diagnosed.

Senior pets may develop age-related problems such as:

There are a few things you can do to help your cats and dogs suffering from stiff joints or arthritis:

We have many tips to help make senior cats and dogs’ life more comfortable in their golden years such as

Unfortunately, yes. Older pets can be susceptible to age related brain changes which are similar to the changes that occur in people with Alzheimer’s.

Just because your cat is not displaying visible signs of pain and discomfort does not mean they are not suffering.

Your veterinarian will be able to assess any potential risk associated with your senior pet.

As a guideline, cats and small to medium breed dogs are considered to be senior pets from the age of 7 years old.

It is recommended to switch to a special senior food for older dogs and cats, because their nutritional needs change as they age.

While some believe that grains can trigger allergies in dogs, your pets are more likely to have allergies or sensitivities to meat, dairy and wheat, while other grains like corn and rice can be a beneficial part of their diet.

This will depend on your dog’s individual needs. Small and large breeds of dogs will have different nutritional requirements, and some breeds can also be more prone to specific health conditions.